Writers’ Garage acknowledges the pertinence in safeguarding your privacy and is therefore dedicated to protecting your personal information when you access or use its services on www.writersgarage.net.
In this policy we explain in clear and unambiguous terms why we process your data, how we collect your data, the legal basis for processing your data, how long we retain your data and who we might share your data with and how we share your data.
Our data controller for the information you provide us with or for the information that is collected by us is:
21 Howth – Clontarf,
Dublin, Rep. of Ireland
Types of Information Writers’ Garage Collect
Writers’ Garage collect the following types of information about you:
Information you provide Writers’ Garage
We may ask for customised information such as username, your first and last name, phone number, physical address, billing address and e-mail address when you register for our services on www.writersgarage.net. or if you contact us by filling the contact form on our website or if you subscribe to our newsletter. We use this information to operate, maintain, and provide to you the functionality of our services. We may also use this information to correspond with you, and to address any issues you raise about your purchases.
Information Writers’ Garage collect from you automatically
We may directly collect analytics data or use third-party analytics tools such as google analytics to help us measure traffic and usage trends for our services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this analytics information in collective form such that it cannot reasonably be manipulated to identify any specific individual user.
When you visit www.writersgarage.net. we may send one or more cookies. Kindly read our cookies policy for more information.
Log file information
Log file information is automatically reported by your browser or mobile device each time you access our website. When you use our website, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the website. Some features of the website may not function properly if use or availability of device identifiers is impaired or disabled. Thus, when you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Writers’ Garage.
Location data may convey to us information about how you browse and use the website. When you access the Service by or through a mobile device, we would ask you for your location data and access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Some features of the website, especially location-based services, may not function properly if use or availability of location data is impaired or disabled.
How Writers’ Garage use your information
We use the information we collect about you for the following purposes:
- Providing you with the Service: We use the information that you provide us to provide our services to you. This includes allowing you to log in to Writers’ Garage to subscribe to our packages.
- To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about vital elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
- For data analytics: We use information about you to help us improve Writers’ Garage Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
- To promote and drive engagement with the Writers’ Garage Service: We use your contact information to communicate with you about features and offers of similar services that you have viewed, and we think you would be interested in. You can opt-out of getting these communications as described below.
- For matters that you have specifically consent to: Periodically Writers’ Garage may seek your consent to use your information for a particular purpose. Where you consent to our doing so, we will use it for that purpose. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.
- For matters that we are required to use your information by law: Writers’ Garage will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms and Conditions or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Writers’ Garage, our Users or others.
Legal basis for processing information
We will collect and use your information only where:
- We need it to provide you our services and fulfil our obligations to you under our Terms and Conditions. This includes providing you with access to our services you purchased or subscribed to on our site.
- It is justified because of a legitimate interest such as for research and development or marketing the Service (but only where our legitimate interest isn’t overridden by your interest in protecting your data).
- You consent to us using your information in a certain way.
- It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you may withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing email@example.com or through your account settings page. Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Services.
Sharing your information
We will not divulge, rent, lease or sell your information to third parties (including any parent, subsidiaries and affiliates) without your consent, except if it is mandated by government authorities.
We would only share your information to third parties who are our service providers for the purpose of providing our services to you.
Some of the third parties that Writers’ Garage may share your personal information with include providers who assist Writers’ Garage with functions such as:
- Email services;
- Customer support and customer management;
- Analytics; and
- Hosting and storage.
How we transfer, store and protect your data
Your information collected through the website may be stored and processed in the Republic of Ireland. Writers’ Garage may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information. Occasionally, we may also seek your consent to transfer your information to a third country outside the EEA.
Unlawful access of your information
In the event that any information under our control is unlawfully accessed as a result of a breach of security, Writers’ Garage will take reasonable steps to investigate the situation. Where necessary, Writers’ Garage shall alert those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Choices about your information
You control your account information and settings
You can update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
Opting out of collection of your information for Tracking / Advertising
Kindly refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Writers’ Garage or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service.
Rights in respect of your Information
You have the right to:
- Request a copy of your information;
- Object to our use of your information;
- Request that your information be deleted or that we restrict access to it;
- Request a structured electronic version of your information;
- Request that we correct inaccuracies relating to your information.
Kindly contact us at firstname.lastname@example.org should you wish to make a request in respect of your personal information. We shall respond to your request within 4 weeks.
In some circumstances Writers’ Garage may not be able to comply with a request that you make in respect of your personal data. For example, we may not be able to provide a copy of your information where it infringes on the rights of another User. We may also be required to retain certain information that you ask us to delete for various reasons, such as where there is a legal requirement to do so.
If we are unable to resolve your request, or if you are concerned about a potential violation, you may be entitled to report the issue or make a complaint to the data protection authority in your jurisdiction.
How Long Writers’ Garage retain your information
Following termination or deactivation of your User account, Writers’ Garage may retain your profile information and user content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Writers’ Garage may retain your information for the purpose of compliance with its legal and audit obligations, and for backup and archival purposes.
Link To Third Party Sites
Children Privacy Protection Act
Our services are not for children, we do not knowingly and calculatedly gather or retain information about children without the consent of their guardian or parents.
Reach out to us
SERVICE AGREEMENT – FOR CUSTOMERS ONLY
As a subscriber or customer of Writers’ Garage’s (“our” “we” “us”) services, your use of our services is governed by this Service Agreement (Agreement). By subscribing (our mailing list or other services) or purchasing our services you acknowledge, accept and agree to be bound by the provisions of this Agreement. Your continued use of our services shall be interpreted to mean that you have read this Agreement and you understood the provisions therein. By clicking on the acceptance box below it means you wholly accept this Agreement as the contract governing your relationship with us.
This service agreement is binding on all active subscribers of our services.
In this Agreement the words:
“Customer” “subscriber” means “a person who subscribes or purchases Writers’ Garage services.”
Writers’ Garage provides flexibility in the provision of its services and it is for this exact reason that payments can be made at once or split in two parts. Where a payment is made at once, it must be done immediately before inception of the provision of the services. Where a payment is split in two parts, the first instalment must be paid immediately before the inception of the provision of the services and the second instalment must be paid at any time during the provision of the services but not exceeding 8 weeks from the date the first instalment was paid. However, where the services have been completed before 8 weeks from the date of the first instalment, the second instalment must be paid immediately before the delivery of the file(s) to the customer for proofreading.
Due to the nature of our services all files submitted to us must be the FINAL manuscript of the customer or subscriber. Once the file containing the text of the customer or subscriber’s manuscript has been submitted to us, there shall be NO AMENDMENTS OR ALTERATIONS to the text under any and all circumstances. There shall be NO EXCEPTIONS TO THIS PROVISION. Once we commence work on the internal layout of the manuscript, the customer or subscriber cannot make revisions. Nevertheless, if the customer insists on making changes or alterations to the manuscript after submission, such alterations shall attract an additional fee of 80 euro. The additional fee shall be paid immediately before the changed or altered manuscript will be accepted.
With the only obvious exception of proof corrections (the corrections to layout, design and residual text inaccuracies, submitted by the customer after the final proofreading) no corrections or amendments of any type to the text can be submitted by the customer.
Our service under *book cover* is limited to the creation of the cover offered in the packages on our website which entails 2 hours work of:
- Placing the title over the pictures;
- Colour correction;
- Editing for the print and the ebook;
- Adjusting the back cover with blurb and bar code etc.
This service is provided on an image at high resolution provided by the customer or selected by the customer or selected by us following the criteria suggested by the customer in our database of images for free commercial use.
Cover Graphic Design Work
Any other work which is not specified in *book cover* will be charged separately. The specific quantity of work will be measured by our graphic designer and communicated to the customer once the customer explains the requirements. The appropriate service to be purchased will be “Graphic Design work” on our website.
After payment for our services, a personal portal will be created for the customer. The customer shall receive a tailored ID and password to access the portal. All the main files exchanged with the customer will be uploaded on the personal portal of the customer. The personal portal page is a virtual space where the customer can access all the files produced by us together with some administration documents. On the personal portal the customer can also view the estimated deadline of the project and follow the progression of the work on the different phases.
Most importantly the final files shall be delivered to the customer at the personal portal. The customer shall have access to his or her personal portal now and in the future to enable him or her have constant access to the final files.
All Intellectual property rights in the files submitted by the Customer is the exclusive property of the Customer. Writers’ Garage does not under any circumstances own the intellectual property rights or proprietary rights to any and all files submitted by the Customer. Consequently, Customer acknowledges that Writers’ Garage shall not be responsible for any and all liabilities emanating from the file including but not limited to intellectual property rights infringement and plagiarism.
Customer agrees to indemnify Writers’ Garage from any and all claims associated with the submitted file.
By making Content available, Customer represent and warrant that:
- the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content.
Email and Chat Communications
We provide email address or online chat channels for ease of communication between you and us. Details on how to access the chat channel shall be provided to the customers, however in some instances, the chat channel may not be available as a means of communication. We disclaim all and any liability arising from the unavailability of the chat channel as a result of technical issues or otherwise.
Customers can elect to send feedback of their reviewed files either via email or through our chat channel. Customers are invited to acknowledge emails from us with a quick reply in order to avoid unnecessary delays and misunderstandings. Customers acknowledge that delays in promptly responding to our communication and in providing feedback on the design and layout can cause substantial defect or delay in the delivery of the final work. While the standard period of time for us to develop the pdfs (printed book) and the files of the ebook is 8 weeks from the date of the first payment, any delays emanating from the customer in providing the initial files of the manuscript, in accessing the personal portal, in providing feedback and in any other necessary activity to be performed by the customer, can extend the final delivery date beyond 8 weeks. Writers’ Garage shall not be liable for such delays caused by the customer.